235. How M&S saw off the cyber criminals and its plan for the next 100 Years (Part 1)

Is there any worse trauma for a business than a cyber attack? What should you do if it happens? Plus how do M&S decide when to close a store and, if it does, is that the final nail in the coffin for that town centre? Steph and Robert talk with M&S chairman Archie Norman, about not just any cyber…